GENERAL CONTRACT CONDITIONS
1) General: The products found on this site www.giudi.com are offered by Pelletterie GIUDI S.r.l., a company entered in the Macerata Companies Register with tax code no. 00403970437 and VAT registration no. 00403970437. The company has its registered office in Via R. Sanzio 5/A, Morrovalle Scalo (MC), zip code 62010, Italy. Its e-mail address is info@giudi.com; the web site is www.giudi.com; its telephone no. is (0039) 0733865496; its fax no. is (0039) 0733564873. Purchases made via the Internet on the e-commerce site are regulated by Italian law and the contractual conditions indicated on the site when the order is placed. Any dispute arising in connection with the completion, interpretation or execution of a sale stipulated via GIUDI e-commerce will be referred to the jurisdiction of Italian judicial authorities.
2) Users and Orders: Only final consumers, that is, individuals who are acting for purposes not connected with commercial and/or business activities and/or craft trade, namely “consumers” as defined under Italian law, can use the GIUDI e-commerce GIUDI site. GIUDI will only consider as valid and binding and take into consideration purchase orders having the following characteristics: - orders may take place only in countries indicated in the list in the section “address";- orders may only be processed for up to a maximum of ten articles, for a maximum ammount of € 5.000,00 (fivethousand) orders will only be processed by GIUDI. If shipment is requested within the geographical area covered by the price list applied from which the order is placed; Orders lacking the above-mentioned characteristics will not be accepted, and if accepted, may be considered invalid and without force by GIUDI. The seller in fact reserves the right to choose not to process orders that lack the above-mentioned characteristics. It is also understood that GIUDI may refuse to execute an order and/or consider it as lacking force if it is unable to ascertain whether the information relating to the shipping address and the invoice data are correct, or when the order was placed for resale purposes, in which case the seller reserves the right to terminate the contract via e-mail.
3) Prices: The purchase prices of the products are those indicated below each product and apply to all countries of dispatch, prices include the VAT of the country of destination. GIUDI may apply special promotional conditions that alter the price to one or more products found on the site. The fundamental characteristics of the products and the prices are indicated in the product sheet located on the site, which the user should visit before placing an order. Images of the products may not correspond fully to their actual physical appearance. Vat is included in prices.
4) Shipments: The user of the e-commerce service is charged the cost of transporting the merchandise, which will be expressly indicated when the products are purchased. GIUDI undertakes, on the user’s behalf, to enter into a contract of shipment with a leading shipping company, taking into account the conditions applied by the carrier. The user: - may indicate that the goods purchased be delivered to an address other than that of the party placing the order and/or to whom the invoice has been made out; - must indicate an address for shipment where there is always someone to collect the pack. If there is not someone available at all times to collect, another address must be indicated as an alternative to the place of residence, where the condition imposed can be satisfied; - GIUDI will normally process the order within 48 hours after receipt of the payment confirmation. The estimated working schedule will depend on the carrier chosen. Furthermore, once the shipment has been completed, GIUDI will automatically send an e-mail containing all the information the user needs to trace the order, including the direct link to the courier express portal where the progress of the consignment can be checked immediately. GIUDI will not under any circumstances be held liable for failure to deliver and/or late delivery of the pack, should the methods for collection described above not be followed, or the customer gives incorrect indications; - if the articles ordered are not delivered within a period of 20 working days from the order confirmation, the user may contact the GIUDI customer service directly. The situation will be checked through the shipping company.
5) Order formalities: The user must adopt the order procedure set out on the site in order to conclude the purchase contract, completing every step described, and confirm payment of the order on the site of the payment organisation selected. It is understood that orders arriving from countries other than those indicated and having characteristics differing from those envisaged above (in terms of quantity and address for consignment) will not be accepted under any circumstances.
6) Procedures to be adopted when filling in order and how to obtain information: Before filling in the order, the user must visit the FAQ section where the identity and address, including the e-mail address, of the seller are indicated, together with the delivery costs involved, other procedures relating to the execution of the contract, whether the parties have the right to withdraw from the contract and the methods and schedules to be adopted if the piece is returned upon the exercise of that right, as well as all other information relating to the General Conditions of Contract that may be stored and reproduced.
7) Procedures to be adopted when filling in order and how to obtain technical information: The user must also visit the FAQ section where indications are given regarding the operating methods to be adopted in order to complete the contract and the technical means to be used to correct any errors before submitting the order. If necessary, the user may store and reproduce the General Conditions of sale set out in this document.
8) Orders and Information: The order procedure contains a set of information summarising the characteristics of the product, the price, shipping costs and delivery and payment procedures.
9) Order formalities and liability: In order to conclude the purchase contract, the order procedure must be completed and payment made on the site of the organisation selected. Both transactions must be carried out in accordance with the instructions given on the site. If, due to an entry error or for any other reason orders are filled in which, in terms of characteristics, quantities and/or prices, the user does not wish to place, the user must not complete the procedure. In fact GIUDI does not accept any liability for “unwanted” orders sent mistakenly and/or by minors, and will process them, demanding the fee established.
10) Filing orders: The order confirmation and related data will be filed in the seller’s telecommunications data bank for the period required to process the order, and in any event, for the period laid down by law. The user will be sent an order confirmation via e-mail containing all the order reference data. These data can also be viewed by registered users, in the Account section..
11) Completion of contract: The contract is completed when GIUDI receives the order confirmation by e-mail and the payment confirmation from the organisation selected, having first checked that the data entered are correct. The seller is entitled to reject the order giving notification by e-mail within two days from receipt, should incorrect data be given or a credit card code be forwarded to the selected organisation that is invalid and/or incorrect.
12) Products not available: If the products found on the GIUDI e-commerce site are not available, GIUDI will notify the fact that the products are not in stock within thirty days from the date the order was received. If the product has already been paid for, then GIUDI will return the amount paid. In such circumstances the supplier will not be entitled to any damages.
13) Legal warranty: GIUDI warrants that the goods conform to the contractual specifications for a period of two years, as laid down by the law to which reference is made. The warranty does not cover damage caused by mistreatment, accident, water, solvents, wear and tear or damage caused by the carrier. Nor does the warranty cover damage caused if the contents of the product are lost or loss caused by failure to use the product or further damage incurred by the user of the product as a result of the non-conformity. The warranty is given in the manner and within the terms envisaged in art. 128 et seq. of the Consumer Code.
14) How to enforce the warranty: Before sending the article to GIUDI the application form provided must be completed in full and sent by fax or e-mail to the GIUDI customer service. Then fill out the return form, selecting the items and the reason they are being returned. Use the original packaging to resend the merchandise to the GIUDI address and be sure to close it securely. Use a box that is the same in size and strength only if the original packaging is unusable. Damaged products will not be accepted as returns, even if caused by inadequate packaging or carriers. Only as a result of the exact and complete receipt of the requestes documents, GIUDI authorize the return. If this is done, then GIUDI will bear the transportation costs. Requests under warranty made in any other manner will not be accepted. If the user is mistakenly given access to the service, GIUDI may charge him the transportation costs incurred. If the product reaching the seller is not covered by warranty, because no non-conformity attributable to the seller as indicated in the foregoing clause 13 is found, the item may nevertheless be repaired and/or replaced provided that the piece to be replaced is available. In such circumstances GIUDI will send the user an estimate of the repair and/or replacement costs which must be returned to the seller from whom the service was requested. No repair and/or replacement which are not covered by warranty will be carried out without the prior consent of the party making the request. The repair and/or replacement time schedule varies according to the type of operation required and the availability of the merchandise. As an approximation, repairs under warranty will be carried out within 3 weeks from receipt of the article. Repairs not covered by warranty shall only be commenced when GIUDI has received written approval of the estimate from the customer.
15) Payments: Items purchased online on the GIUDI site may only be paid for by Visa - American Express – Mastercard credit card via the Bankpass system or the PayPal system. The sum relating to the order will only be charged to the credit card at the time of shipment. Orders are not paid for within GIUDI systems (but externally, within Bankpass and Paypal servers), and the company cannot therefore be considered in any way as controller or supervisor of banking data or data relating to the credit card with which payment is made.
16) Withdrawal from contract: The purchaser is entitled to withdraw from the contract entered into with GIUDI within ten working days from delivery of the merchandise without being liable to pay any penalty and/or give any grounds. In order to exercise his right to withdraw, the user must send, within ten days from receipt of the merchandise, a notice by registered letter with return receipt in which he expressly declares that he wishes to return what was ordered. The notice may also be sent by fax or e-mail provided that it is confirmed by registered letter with return receipt within the next 48 hours. If more than one product has been purchased, the right of withdrawal may only be exercised over some of them. When exercising the right of withdrawal, the user must return the merchandise purchased to GIUDI at his own expense, sending the seller the items within thirty days from the date on which the right is exercised. All goods must be sent to the offices of GIUDI. To return the goods, the products purchased must reach the above-mentioned addresses in a normal state of preservation. The product must be sent back in its original packaging and accompanied by the product card. When returning the product, the user must follow the steps indicated in the return procedure accessible through the FAQ -> Warranty and repair section. The merchandise must be packaged (at the purchaser’s expense) in the original box to avoid any damage during transportation. Only if the original box is no longer usable can a box of a similar size and strength be used. Consignments made using methods other than those described above, which are the only procedures authorised, will not be accepted. Merchandise cannot be returned upon withdrawal at the consignee’s expense. Once the returned goods have reached their destination, GIUDI will check them to ascertain whether they have been rightly sent and, once it has verified that operations have been completed correctly, it will send the user confirmation by e-mail. Amounts paid will be reaccredited through the system with which the payment was originally made. The sum is normally reaccredited with the second next statement of account submitted.
RIGHT OF CANCELLATION
The purchaser is entitled to withdraw from the contract entered into with GIUDI within ten working days from delivery of the merchandise without being liable to pay any penalty and/or give any grounds. In order to exercise his right to withdraw, the user must send, within ten days from receipt of the merchandise, a notice by registered letter with return receipt in which he expressly declares that he wishes to return what was ordered. The notice may also be sent by fax or e-mail provided that it is confirmed by registered letter with return receipt within the next 48 hours. If more than one product has been purchased, the right of withdrawal may only be exercised over some of them. When exercising the right of withdrawal, the user must return the merchandise purchased to GIUDI at his own expense, sending the seller the items within thirty days from the date on which the right is exercised. All goods must be sent to the offices of GIUDI. To return the goods, the products purchased must reach the above-mentioned addresses in a normal state of preservation. The product must be sent back in its original packaging and accompanied by the product card. When returning the product, the user must follow the steps indicated in the return procedure accessible through the FAQ -> Warranty and repair section. The merchandise must be packaged (at the purchaser’s expense) in the original box to avoid any damage during transportation. Only if the original box is no longer usable can a box of a similar size and strength be used. Consignments made using methods other than those described above, which are the only procedures authorised, will not be accepted. Merchandise cannot be returned upon withdrawal at the consignee’s expense. Once the returned goods have reached their destination, GIUDI will check them to ascertain whether they have been rightly sent and, once it has verified that operations have been completed correctly, it will send the user confirmation by e-mail. Amounts paid will be reaccredited through the system with which the payment was originally made. The sum is normally reaccredited with the second next statement of account submitted.
GENERAL USAGE CONDITIONS
Access to and use of the site www.giudi.com are regulated by the following General Operating Conditions. Visitors should read, be familiar with and accept these General Operating Conditions before gaining access to the site, navigating or purchasing products and GIUDI reserves the right to up-date and modify the conditions, either in whole or in part, without giving any prior notice. Any such modifications or revisions will be binding as soon as they are published on www.giudi.com in this section. We therefore invite you to visit the section on a regular basis in order to be familiar with the General Operating Conditions currently applying to the site www.giudi.com. If you are in need of assistance, visit the FAQ area where you will find information relating to orders and shipments, refunds and how to return products purchased on www.giudi.com. We remind you that you will be held solely responsible for any use of the site www.giudi.com and its contents that does not comply with legal regulations currently in force. GIUDI may not under any circumstances be held liable for improper use of the Web site or its contents by its users. You will also be held solely responsible for the submission of information or data that are false or incorrect or that relate to third parties and have been acquired without their express consent, as well as any incorrect use of those data. We invite you to read the Privacy Policy carefully, which also applies if you visit www.giudi.com but do not purchase any products. The Privacy Policy will help you understand how GIUDI collects and uses your personal data. The contents of the site www.giudi.com, such as, for example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.giudi.com, including the Web pages, graphics, colours, charts, tools, characters and design used on the Web site, diagrams, layouts, methods, processes, functions and software, are protected by copyright and by any other intellectual property right vested in GIUDI. The reproduction, either in whole or in part, in any form, of www.giudi.com and its contents is forbidden without the express written consent of GIUDI. GIUDI does not control Web sites connected to it or their contents. It may not therefore be held responsible for the contents of those sites or the regulations adopted by them regarding the protection of your personal self and the handling of your data whilst navigating.